• Bring your government-issued ID card. Aadhar Card, Voter ID Card, PAN Card, Driving License and Indian Passport are accepted.
• • The patient’s name in the hospital registration forms should be the same as in the Govt. ID and insurance card for all medico-legal purposes.
• If you want to avail the benefits of the BSKY Health Scheme, it is compulsory to bring your BSKY Card / BSKY NABIN Card.

• Please come with one attender - a family member, relative or a friend; you may require their support during your time at the hospital. Your attender will accompany you and assist you through the day.
• Bring your most recent medical reports - including  images / CDs of PET / CT / MRI / USG.
• Bring a notepad where you have noted your health complaints, symptoms, it’s duration, comorbidities and details about your regular medications. You can also note any issues you may have or questions you want to ask our doctors.
• • Comorbidities are medical conditions that are simultaneously present such as Diabetes, Hypertension, Heart disease, Asthma etc.
  • When listing your current medications, please mention the dosage (the specific amount of medication) and frequency (taken how many times a day).
  • Always tell the doctor the complete details of your medical history including any surgeries done before and allergies to medication or drugs.
  • DO NOT HIDE any medical history. By providing a full picture of your medical condition, you enable your doctor to provide you with the best possible treatment.

• In case you are being referred to Shankara Cancer Hospitals, please bring the referral letter from the referring doctor along with all your medical records, scans and insurance documents.
• Know how your general physician can refer you to Shankara Cancer Hospitals here.
• Please carry the contact details of your physician in case our experts need to contact them for more information regarding your health.

• Upon arrival at the hospital, you can avail of a wheelchair or a stretcher. You can contact the security desk next to the entrance and they will assist you.
• All floors have directories and signages of departmental locations for the convenience of patients. You can always ask a staff member to assist you.

1. Approach the registration desk.
2. Fill out the patient registration form with the correct spelling and details as per your Government ID and Insurance ID cards.
3. After the payment of the one-time registration fee of ₹450/- at the counter, the registration desk executive will issue a unique ID for the patient known as a Medical Record Number or MRN.
4. Please ensure the details in the registration form are correct. When in doubt, please approach our front desk executives who are happy to assist you with the registration process. It is a short activity which is important for all medico-legal purposes.
5. Once the registration is complete, the front desk executives will guide you to the respective OPD.

• You can book the dates for the treatment procedure in advance at the billing counter.
• You then have to book a ward for inpatient admission at the admissions desk at least 48 hours before the scheduled date of the procedure.
• • The details of the wards and their tariffs are available at the admission desk. 

• On the day booked for in-patient admission, report to the admission desk on arrival and submit the admission prescription given by the doctor.
• After the admission is done, a patient mobility team member will escort you to the ward in a wheelchair or stretcher based on the requirement.
• For emergency admissions, contact the emergency and admissions teams; the patient’s caregiver will be required to coordinate with the teams.

• In the case of fasting phlebotomy (blood test), please come on an empty stomach. You can visit our canteen after the test for nutritious and tasty food.
• Unless you have been given specific dietary guidelines by our teams, please follow your normal meal schedules on the day of your appointments.
• During your time at Shankara Cancer Hospitals, you can also visit our cafeteria or our canteen within the hospital building for fresh and healthy food.
• During your in-patient stay at Shankara Cancer Hospitals, your meals will be planned by our dietitians as per the advice of your oncologists and customised to suit your nutritional requirements. The dedicated diet kitchen will provide timely and hygienic meals as per your customised plans.

• Carry your regular medicines with you when visiting the hospital. Sometimes the consultations may be prolonged due to recommended diagnostic tests and cross-references.
• For certain medical procedures, you may need to stop specific medications. Talk to your consulting oncologist at Shankara Cancer Hospitals for specific guidance.
• During your time at Shankara Cancer Hospitals, you can also visit our cafeteria or our canteen within the hospital building for fresh and healthy food.
• During your in-patient stay at Shankara Cancer Hospitals, your meals will be planned by our dietitians as per the advice of your oncologists and customised to suit your nutritional requirements. The dedicated diet kitchen will provide timely and hygienic meals as per your customised plans.

DO NOT bring children less than 12 years of age along with you. This is to ensure the safety and well-being of children and our patients.

• DO NOT bring any valuables to the hospital.
• You may be required to remove all your ornaments and jewellery for certain procedures.
• Management shall not be responsible in case of any loss of valuables.

For all Out-Patient appointments, In-Patient admissions, treatment procedures & diagnostic tests, payment can be made through

• Cash (not more than INR 2000 per payment)
• Debit Card
• Credit Card
• UPI - GPay / Paytm / PhonePe / BHIM UPI or any other UPI payment app

• For payment through health insurance policy, please meet our patient relations executive at the Insurance Desk in the Billing Department located on the ground floor.
• For planned admissions, procedures and treatments, please ensure you receive pre-authorisation by your insurance provider.
• A refundable deposit will be collected for all cashless insurance and copayment insurance admissions. The deposit will be returned to the patient’s / caregiver’s bank account once the amount is received by the hospital from the insurance company.
• It is mandatory to pay the copayment sum as per their insurance policy at the time of admission.

• Patients who are not covered by health insurance will have to pay for their treatment through these modes of payment.
• It is mandatory to pay 80% of the total cost estimate at the time of admission which will be balanced against the bill.

• Contact the appointment number if you are not able to attend your appointment
• Please confirm the details of the appointment slot allotted to you.
• Our team will help you find a new appointment date and time that is suitable for you.
• Alternatively, you may contact the OPD secretaries of the doctor to cancel your appointment.
• If you are unable to inform us by phone, you may also mail us at queries@sschrc.org for Bangalore and contact@bagchishankara.org for Bhubaneswar.

In the rare instance that your appointment is cancelled by the team at Shankara Cancer Hospitals, you will be notified on your registered contact number and an alternative appointment will be allotted based on the availability of the doctor and your preference.

You can contact the registration desk at the main entrance to update the patients’/ caregivers’ or emergency contact details.